Privacy Policy

1. Data Controller

Propiedades Patagonia (hereinafter "we," "us," or "the site"), accessible at propiedadesaysen.com, is responsible for the processing of personal data collected through this website. This privacy policy describes how we collect, use, store, and protect your personal information in accordance with Chilean Law No. 19,628 on the Protection of Private Life and Law No. 21,719 on Personal Data Protection.

For inquiries related to your personal data, you may contact us at: [email protected]

2. Data We Collect

We collect personal information only when you voluntarily provide it through our forms. The data we may collect includes:

• Full name
• Email address
• Phone number
• Inquiry message about a property
• Information about the property you wish to list

3. How We Use Your Data

The personal information you provide is used exclusively for the following purposes:

• Responding to your inquiries about real estate properties
• Facilitating communication between buyers and sellers or real estate agents
• Processing property listing requests
• Sending relevant information about properties matching your preferences (only if you request it)

4. Third-Party Data Sharing

When you submit an inquiry about a property through our form, your contact information (name, email, phone number, and message) will be shared with the real estate agency or property owner managing the listing you inquired about, solely for the purpose of responding to your inquiry. We do not share your personal data with third parties for marketing purposes or for any purpose not described in this policy.

5. Data Retention

We retain your personal data for a maximum period of 12 months from the date of your inquiry submission. After this period, your data will be permanently deleted from our systems. You may request early deletion of your data at any time by contacting us at [email protected].

6. Your Rights (ARCO-POL)

Under Chilean law, you have the following rights regarding your personal data:

• Access: you may request information about the personal data we have stored about you.
• Rectification: you may request the correction of inaccurate or incomplete data.
• Cancellation: you may request the deletion of your personal data from our records.
• Opposition: you may object to the processing of your data for specific purposes, including automated processing.
• Portability: you may request a copy of your personal data in a standard, structured format.
• Limitation: you may request restriction of processing of your data in certain circumstances.

To exercise any of these rights, send an email to [email protected] specifying your request. We commit to responding within 30 business days.

7. Automated Processing

Property descriptions on our site are generated using artificial intelligence from factual data (location, area, price, features). No personal user data is processed by artificial intelligence or used for automated decision-making.

8. Email Communications

We use the Resend service for sending transactional emails. When you submit an inquiry or property listing form, your data is transmitted through this service to facilitate communication. Resend processes this data in accordance with its own privacy policy and complies with international data protection standards.

9. Cookies and Tracking Technologies

Our site uses cookies in a limited manner:

• Administrative session cookies: these are used solely for authentication of the internal administration panel. Regular site visitors do not receive these cookies.
• Google Analytics: we use Google Analytics to analyze site traffic and browsing behavior. This service may set cookies to collect anonymized information about your visit, including the pages you view, time spent on the site, and your general geographic location. Google processes this data in accordance with its privacy policy.

Opt out of Google Analytics: you can opt out by installing the Google Analytics opt-out browser add-on, or by configuring your browser's cookie preferences.

We do not use advertising cookies, social media cookies, or other tracking technologies for commercial purposes.

10. International Data Transfers

Your data may be processed by the following international providers, all of which maintain adequate data protection standards:

• Cloudflare (web hosting): global infrastructure with encryption in transit and at rest.
• Resend (email delivery): transactional email processing.
• Google Analytics (web analytics): anonymized browsing data.

We ensure that these providers comply with adequate data protection standards and that processing is carried out with appropriate safeguards.

11. Data Breach Notification

In the event of a security breach affecting your personal data, we commit to notifying affected users and relevant authorities without undue delay, in accordance with applicable law.

12. Third-Party Property Listings

Our site collects and displays publicly available property listings from various real estate sources in Chilean Patagonia. This information is obtained from publicly accessible websites and is presented for informational purposes. If you are a property owner or real estate agent and wish to have a listing modified or removed, you may contact us at [email protected].

13. Storage and Security

Your personal information is stored on secure servers provided by Cloudflare. We implement reasonable technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted through our site.

14. Minors

Our site is not directed at individuals under 18 years of age, and we do not intentionally collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us so that we can delete such information.

15. Ley 21,719 Compliance

Propiedades Patagonia is committed to full compliance with Chilean Law No. 21,719 on Personal Data Protection before its full enforcement in December 2026. This policy already incorporates fundamental principles of that law, including ARCO-POL rights, transparency in international transfers, and defined retention periods.

16. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with a revised update date. We recommend reviewing this policy periodically to stay informed about how we protect your information.

17. Contact

If you have questions or concerns about this privacy policy or about the processing of your personal data, you may contact us at: [email protected]