Privacy Policy

1. General Information

Propiedades Patagonia (hereinafter "we," "us," or "the site"), accessible at propiedadesaysen.com, is committed to protecting the privacy of its users. This privacy policy describes how we collect, use, store, and protect your personal information in accordance with Chilean Law No. 19,628 on the Protection of Private Life and its subsequent amendments.

2. Data We Collect

We collect personal information only when you voluntarily provide it through our forms. The data we may collect includes:

• Full name
• Email address
• Phone number
• Information about the property you are interested in or wish to list

We do not create user accounts or collect passwords from site visitors.

3. How We Use Your Data

The personal information you provide is used exclusively for the following purposes:

• Responding to your inquiries about real estate properties
• Facilitating communication between buyers and sellers
• Processing property listing requests
• Sending relevant information about properties matching your preferences (only if you request it)

4. Email Communications

We use the Resend service for sending transactional emails. When you submit an inquiry or property listing form, your data is transmitted through this service to facilitate communication. Resend processes this data in accordance with its own privacy policy and complies with international data protection standards.

5. Cookies and Tracking Technologies

Our site uses cookies in a limited manner:

• Administrative session cookies: these are used solely for authentication of the internal administration panel. Regular site visitors do not receive these cookies.
• Google Analytics: we use Google Analytics to analyze site traffic and browsing behavior. This service may set cookies to collect anonymized information about your visit, including the pages you view, time spent on the site, and your general geographic location. Google processes this data in accordance with its privacy policy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

We do not use advertising cookies, social media cookies, or other tracking technologies for commercial purposes.

6. Third-Party Property Listings

Our site collects and displays publicly available property listings from various real estate sources in Chilean Patagonia. This information is obtained from publicly accessible websites and is presented for informational purposes. If you are the owner of a listing and wish to have it modified or removed, you may contact us directly.

7. Storage and Security

Your personal information is stored on secure servers provided by Cloudflare. We implement reasonable technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted through our site.

8. Your Rights

Under Chilean law, you have the following rights regarding your personal data:

• Right of access: you may request information about the personal data we have stored.
• Right of rectification: you may request the correction of inaccurate or incomplete data.
• Right of deletion: you may request the deletion of your personal data from our records.
• Right of objection: you may object to the processing of your data for specific purposes.

To exercise any of these rights, you may contact us through the channels indicated in the contact section.

9. International Data Transfers

Since our site is hosted on Cloudflare's global infrastructure and uses third-party services such as Resend and Google Analytics, your data may be processed on servers located outside of Chile. We ensure that these providers comply with adequate data protection standards.

10. Minors

Our site is not directed at individuals under 18 years of age, and we do not intentionally collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us so that we can delete such information.

11. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with a revised update date. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact

If you have questions or concerns about this privacy policy or about the processing of your personal data, you may contact us through the contact form available on our website or by sending an email to the address published on our contact page.